Community pharmacies are defined by a personalised and friendly approach to healthcare. All of our patients matter greatly to us, and we are thrilled to be an integral part of so many communities throughout the UK.
One of the most rewarding aspects of working in community pharmacy is getting to interact with patients who all have a different story to tell. We have compiled a list of recent stories from Leylands Lane Pharmacy that express the hard work and compassionate nature of their staff as they go the extra mile to help out the local Bradford community.
The blood pressure patient
As a network of community pharmacies, we believe that every patient matters. We live by the philosophy that if a patient comes to us with a health issue, we will do everything we can to sort it out.
Recently, a lady came into Leylands Lane Pharmacy to get her blood pressure tested. Results showed her blood pressure was extremely high, even after remeasuring it three times both sitting and standing. This was concerning, so staff advised her to call her GP immediately as this called for an urgent same-day referral.
Unfortunately, the phone lines were busy, but the staff were committed to getting her the help she needed, so they took her straight to A&E. She called the pharmacy a few days later expressing that she was grateful for their support.
We’re so proud of our caring staff for going above and beyond for the community. Every patient success story warms our hearts!
The dental patient
A lady recently entered the pharmacy after returning from the dentist with a dental prescription. She was feeling anxious and having difficulty breathing due to receiving an injection in her mouth, so staff did their best to calm her down.
Unfortunately, she began to feel worse and couldn’t breathe, so staff called an ambulance and alerted the GP from the medical centre next door. To help her manage her claustrophobic symptoms, they took her to sit outside for some fresh air.
At this point, they contacted her husband to inform him of the situation while the ambulance arrived to take her to hospital. Thankfully, her condition improved there, so staff could breathe a sigh of relief. The next day, the lady returned to the pharmacy to thank the staff for their service and for taking good care of her.
Helping the community is at the heart of all of our community pharmacies, so we truly appreciate the gratitude expressed by patients. We’re always here to help!
The delivery driver
A community pharmacy has a lot of moving parts, and we’d like to highlight everyone who makes it run smoothly. A patient recently expressed gratitude to one of Leyland Lane’s delivery drivers.
He expressed that every time he delivers his medication, there’s a smile on his face, and that he is always happy with the way he operates. We pride ourselves on providing a friendly and personalised service through our community pharmacies, so we owe a lot to the staff who go the extra mile to create a positive rapport with their patients.
Our prescription delivery service is vital in helping patients feel appreciated and valued. Everyone deserves medication that supports and improves their life, so if a patient cannot regularly make the journey to our pharmacy, our staff are more than happy to deliver directly to their door.
Thank you to the patient for the lovely words, and to all our delivery drivers for the essential work they do for their communities.
The younger generation
We love helping the younger ones in our communities!
Children from Qube Learning occasionally come to Leylands Lane Pharmacy for work experience, and they always leave positive reviews. They mention how they learn a lot from the staff about how a community pharmacy functions.
It’s easy to take healthcare services for granted, so we’re grateful that our pharmacies have the opportunity to teach younger generations about the work that goes into providing their services to the local community.
Education is just as important as healthcare, so it’s a joy to help the younger generations learn more about what we do!
We feel privileged to have so many heartwarming patient stories from Leylands Lane Pharmacy, and we’re sure these experiences are found throughout the UK in our other branches. At the end of the day, this is why working in community pharmacy is an extremely rewarding job. If you’re having a health issue, our pharmacy staff will always do their best to get you access to the help you need.
For more information on the issues discussed in this blog, or for assistance with a variety of other issues, please find your local Imaan pharmacy.